Terms & Privacy Policy

Terms & Conditions

If during the work other matters come to our attention and we believe other work is necessary and we think we can help we will agree with the customer and obtain acceptance of any additional charges prior to commencement.

Our normal business hours are 8.00am – 5.00pm these are our normal trading hours excluding Bank Holidays.

Every effort will be made to carry out the work as agreed with the customer, however, delays do occur and therefore we cannot be held responsible for delays that are beyond our control. If delays do occur we will carry out the work as soon as is practicable.

If damage to plaster and brickwork is caused it will be the customer’s responsibility to make good.
We cannot accept responsibility for any damage to wallpaper, paintwork, tiles, carpet, furniture etc. Any silicone work does not carry any guarantee.

Where possible we will remove waste items from site unless the customer requests otherwise.

Every effort will be made to ensure members are clean, polite and trained for the required work.

Our aim is to ensure the work is carried out to a minimum disruption to the customer. We will take appropriate actions to carry out the work as quickly as possible within the constraints that the items are working and in a safe condition.

Sometimes however good we feel we are, it is possible that we cannot return the facilities to a good working order.

Should this be the case we will inform the customer as soon as all efforts have been made. Do not hesitate to enquire during the work.
The customer should make sure after the work that the requirements have been satisfied. It is much easier when on site to explain or discuss with the customer about any problems that may arise. The customer will be requested to sign the invoice once the work has been completed. The customers’ signature verifies that they are satisfied with the work, the charges for both labour and materials, the manner of the engineer(s) and the condition the property has been left following the work.

CUSTOMER DUTIES

The customer must allow us the necessary access to carry out the work.

It is the responsibility of the customer to protect items of furniture, furnishings, fixtures and fittings. We will make reasonable efforts not to cause damage. It is suggested that the customer remove items that is considered to be a problem. If items remain within the working area, it is the responsibility of the customer to cover such items.

Wallpaper and paintwork can sometimes be damaged. It is the responsibility of the customer to take any protective actions felt necessary.
The customer is to obtain all necessary permissions, from any landlord or local authority prior to starting the work.

An electricity supply (220/240v) is often needed. The customer is to provide this supply and also a suitable standard outlet reasonably near to the work. This supply will be of no cost to us.

Should remedial work be needed, we cannot be held responsible for problems than arising if the customer does not accept our advice.
It is important to us that our customers understand the nature of the work needed. Please feel free to ask or request any information that will put your mind at rest.

ABOUT PAYMENT

Payment is due when the work is carried out, unless the customer is an account customer previously cleared through our accounts department. These account invoices are due for payment within thirty (30) days from date of invoice unless previously agreed and shown on the invoice. Any invoice outstanding beyond this period will be referred to our solicitors and will be subject to a surcharge of 15% plus VAT to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.

TERMS AND CONDITIONS FOR MONEY OFF COUPONS OR VOUCHERS

1. Coupons are not for resale and are not redeemable for cash.
2. Coupons are available against online bookings only.
3. A coupon cannot be applied to orders already placed with Plumbforce Direct.
4. A coupon cannot be used in conjunction with any other fixed price quotation, written quotation and any other aspect of additional works.

WARRANTY  EXCLUSIONS

Blocked drains are excluded from our 12 month warranty unless a Plumbforce Direct drainage engineer has carried out a full CCTV camera inspection and no defects are found.

FIXED PRICE REPAIRS

*Conditions Apply, Please call for details. For a fixed fee of our engineer will carry out a full inspection of the equipment and fault. If our engineer can fix your initial fault without parts there will be no additional charge. If we cannot repair it immediately as parts are required our engineer will provide the customer with a new fixed price which will be agreed prior to the work being carried out. Our new agreed fixed price will include parts, labour and VAT that will be required to complete the repair.  Please note: Our standard fixed prices do not include any parts.

OFFERS AND SERVICES

Our offers, and our services, are provided in good faith and subject to the following terms. We reserve the right to update or alter any of these terms at any time, without notice.

ON-TIME OFFER

^*Conditions apply: Call for details. Residential customers only. Only one offer per household, offers not applicable with any other offer including WEB25 nor off any call out or after hours fee. Regular business hours only. Home owners must be present for on-time offer and mention late fee to engineer prior to invoice being completed. If plumber arrives after 3 hour appointment window and it’s our delay, customer is entitled to £25 off there bill, available on initial call-out only and property owner must be present to claim.

WEB25 DISCOUNT OFFER

^*Conditions apply: Call for details. £25 Job Discount – this offer entitles the bearer to £25 off the final invoice total of approved works only. Only one discount per customer per job. WEB25 not applicable with any other offer. Home owner must mention WEB25 discount when booking.

*£49 DRAIN OFFER*

Blocked Drain offer includes an on site assessment of sewer drains only. Only available to residential customers. Not available to commercial customers.  $49 to be paid in full prior to booking being confirmed. All other charges to be paid prior to commencement of the work by credit card or cash. Full terms and conditionals will be sent via email upon payment of the $49 being received  if requested.All prices are plus VAT.

HOW TO COMPLAIN

Should the customer have a complaint, firstly see if the matter can be quickly resolved. If however the customer requires the matter to go further, put into writing the complaint to the address shown on our invoice. Should we feel the complaint is justified then any necessary work needed will be carried out without any further costs. Should we return to site and the requirements are such that the work needed is not within the scope of the original supply then all work will be charged at an agreed rate.

NO VERBAL OR WRITTEN REPRESENTATIONS OF ANY KIND SHALL SUPERSEDE THE CONTENTS OF THIS DOCUMENT

Privacy Policy

Effective date: 2022-07-27

Updated on: 2022-07-28

This Privacy Policy explains the policies of PlumbForce Direct on the collection and use of the information we collect when you access plumbforcedirect.co.uk (the “Service”). This Privacy Policy describes your privacy rights and how you are protected under privacy laws.

By using our Service, you are consenting to the collection and use of your information in accordance with this Privacy Policy. Please do not access or use our Service if you do not consent to the collection and use of your information as outlined in this Privacy Policy.

PlumbForce Direct is authorized to modify this Privacy Policy at any time. This may occur without prior notice.

PlumbForce Direct will post the revised Privacy Policy on the plumbforcedirect.co.uk website

Collection and Use of Your Personal Information

Information We Collect

When using our Service, you will be prompted to provide us with personal information used to contact or identify you. plumbforcedirect.co.uk collects the following information:

• Usage Data
• Name
• Email
• Phone Number
• Required Service
• Required Service Location

Usage Data includes the following:

• Internet Protocol (IP) address of computers accessing the site
• Web page requests
• Referring web pages
• Browser used to access site
• Time and date of access

How We Collect Information

plumbforcedirect.co.uk collects and receives information from you in the following manner:

• When you fill a registration form or otherwise submit your personal information.
• When you make a call and give us your information

Your information will be stored for up to 365 days after it is no longer required to provide you the services. Your information may be retained for longer periods for reporting or record- keeping in accordance with applicable laws. Information which does not identify you personally may be stored indefinitely.

How We Use Your Information

plumbforcedirect.co.uk may use your information for the following purposes:

• Providing and maintaining our Service, as well as monitoring the usage of our Service.
• For other purposes. PlumbForce Direct will use your information for data analysis to identify usage trends or determine the effective of our marketing campaigns when reasonable. We will use your information to evaluate and improve our Service, products, services, and marketing efforts.
• For the performance of a contract. Your Personal Data will assist with the development, undertaking, and compliance of a purchase contract for products or services you have purchased through our Service.
• To contact you. PlumbForce Direct will contact you by email, phone, SMS, or another form of electronic communication related to the functions, products, services, or security updates when necessary or reasonable.
• To update you with news, general information, special offers, new services, and events.
• To dispatch Service Teams at the apropriate address

How We Share Your Information

PlumbForce Direct will share your information, when applicable, in the following situations:

• With your consent. PlumbForce Direct will share your information for any purpose with your explicit consent.

Third-party Sharing

Any third party we share your information with must disclose the purpose for which they intend to use your information. They must retain your information only for the duration disclosed when requesting or receiving said information. The third-party service provider must not further collect, sell, or use your personal information except as necessary to perform the specified purpose.

Your information may be shared to a third-party for reasons including:

• Analytics information. Your information might be shared with online analytics tools in order to track and analyse website traffic.
• Improving targeted advertising campaigns. PlumbForce Direct partners with third party service providers to improve targeted advertising campaigns.
• ResponseTap - used to display change phone number on website

If you choose to provide such information during registration or otherwise, you are giving PlumbForce Direct permission to use, share, and store that information in a manner consistent with this Privacy Policy.

Your information may be disclosed for additional reasons, including:

• Complying with applicable laws, regulations, or court orders.
• Responding to claims that your use of our Service violates third-party rights.
• Enforcing agreements you make with us, including this Privacy Policy.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. Websites use cookies to help users navigate efficiently and perform certain functions. Cookies that are required for the website to operate properly are allowed to be set without your permission. All other cookies need to be approved before they can be set in the browser.

• Strictly necessary cookies. Strictly necessary cookies allow core website functionality such as user login and account management. The website cannot be used properly without strictly necessary cookies.
• Performance cookies. Performance cookies are used to see how visitors use the website, eg. analytics cookies. Those cookies cannot be used to directly identify a certain visitor.
• Targeting cookies. Targeting cookies are used to identify visitors between different websites, eg. content partners, banner networks. Those cookies may be used by companies to build a profile of visitor interests or show relevant ads on other websites.

Security

Your information’s security is important to us. plumbforcedirect.co.uk utilizes a range of security measures to prevent the misuse, loss, or alteration of the information you have given us. However, because we cannot guarantee the security of the information you provide us, you must access our service at your own risk.

PlumbForce Direct is not responsible for the performance of websites operated by third parties or your interactions with them. When you leave this website, we recommend you review the privacy practices of other websites you interact with and determine the adequacy of those practices.

Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy. For all Google cookies, please refer to Google Privacy page.

What do we use your information for?

Any of the information Plumb Force Direct collects from you may be used in one of the following ways:

• To personalize your experience
  (your information helps us to better respond to your individual needs)
• To improve our website
  (we continually strive to improve our website offerings, based on the information and feedback we receive from you)
• To improve customer service
  (your information helps us to respond more effectively to your customer service requests and support needs)
• To send periodic emails

The email address you provide for order processing will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

Plumbforce Direct implements a variety of security measures to maintain the safety of your personal information when you place an order or when you enter, submit or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for longer than 60 days.

Do we use cookies?

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (with your permission) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

Delivery Policy

We deliver all our bespoke goods and services, within specific timeframes, as detailed in the original client order documentation.

Refund Cancelation Policy

In compliance with trading laws and best practice, for our bespoke services and solutions, all refund and order cancellations are detailed in the original client order documentation.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act) and we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, these changes will be posted on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.